New York ACEP EPIC: May 2026

Jeffrey S. Rabrich, DO MBA FACEP FAEMS
Senior Vice President
Envision Physician Services

Thank You, New York ACEP

Thank You! As I come to the end of my term as New York ACEP president I wanted to reflect on all the great work we have done over the last two years and to say thank you to the membership for entrusting me with running the organization. We have seen a lot of change and accomplished many things over the past two years. We welcomed a new executive director, and we could not be happier with the selection committees choice. While it already seems like Katelynn has been with us for years, she has hit the ground running in her first two years with us and has helped us update the policies, bylaws, opened the new office for New York ACEP, assisted in finding a new lobbyist and helped grow our educational offerings just for starters and will continue to help move the organization forward for years to come. Along with Katelynn, Tim has also helped with all aspects of the work of the organization and it’s hard to believe that a chapter as large as New York ACEP (second largest in the country) does all that it does with just two employees, but they do. I owe a huge thank you to Katelynn and Tim for always being there and going the extra mile for New York ACEP and the emergency physicians of New York.

In addition to welcoming Katelynn, we have also welcomed a new lobbying team from Manatt who have worked very closely with us to help advocate for New York ACEP members on issues affecting our practice. They have helped secure key meetings for us with members of the legislature, the Department of Health, including Commissioner McDonald, key committee staff, and the governor’s office. Their insights have been extremely helpful for us in planning strategy including meetings over the summer and fall before the legislative session starts. We have had successes regarding the excess medical malpractice program, wrongful death expansion which would have significantly increased costs for malpractice insurance and have advocated to preserve the New York State IDR process which was a model for the whole country when first enacted.

One of our biggest achievements with the great work of the government affairs committee, our executive committee and most notably our president-elect Dr. Lema we were finally able to get a workplace violence bill passed that will enhance protections for healthcare workers, requiring hospitals to develop violence prevention plans, enhance security measures and report on violent incidents. The team at New York ACEP worked hard to build a coalition including nursing, hospital associations and other to build consensus and get the bill based.

Finally, we implemented a New York ACEP fellowship and just graduated our two inaugural fellows who are already hard at work for the organization on several initiatives. Special thanks to Dr. Bramante for taking on the role of fellowship director and developing an outstanding curriculum.

It’s been a busy but very fulfilling two years serving as president. I would like to thank the committee chairs who do the Hard work of taking the boards direction and policy and implementing it in their committees to help advance the organization. I would like to thank the entire board of directors for being so supportive and providing outstanding guidance and input for the organization. Additionally, a special thanks to Dr. Lema our president-elect who I know we’ll continue to advance the organization in the next year as she begins her term as our president. I hope I am leaving it a little better than I found it and I know we are in good hands going forward with our outstanding and talented executive committee and staff. I hope to see many of you at the Sagamore in July.

Kirby Black, MD FACEP
Director of Emergency Medicine
Oneida Health Hospital

History of the Sagamore

What do many NY ACEP members have in common with both James Bond and Richard Nixon? We’ve stayed at the Sagamore!

The Scientific Assembly at the Sagamore, nestled on Lake George in Bolton Landing, is a week to look forward to. Driving up Lake Front Road, the excitement builds as you start catching glimpses of the lake on the right side of the car. Arriving at the big Sagamore sign, turning right, you reach the bridge to Green Island. You feel the history as you approach the white facade of the main lobby. Throughout the resort, especially the halls of the main hotel, it is clear the Sagamore has been a location of enjoyment for generations. Thankfully, the late William Preston Gates, Bolton Landing Historian, took a deep dive into the history with his book The Sagamore Hotel. I present here a brief dip into that legacy.

The first relevant event was on April 18, 1794 where NY State governor George Clinton “conveyed” Green Island to Wheeler Douglas for service in the Revolutionary War. It was then sold in 1842 for $650 where it was used for grazing farm animals. In 1855 the island was sold for $600 to Ferdinand Theriot and James Buchanan Henry, the former of which built the first house on Green Island which still stands today, near the bridge. Myron O Brown and several investors formed the Green Island Improvement Company in 1881. The price was now $30,000 for the entirety of the island (including the house). Moving along…

  • First bridge: 1882 – lasting for 14 years before being replaced
  • Wapanak “The Castle” – built ~1882 and still stands proudly between Lodge 1 and the Main Hotel.
  • Villa Nirvana – built in this time, still standing and privately owned/rented, near the boathouse

Shortly after the bridge was finished, construction on the main hotel started. The Sagamore name was chosen as a nod to a line describing “The Great Sagamore” the novel Last of the Mohicans by James F. Cooper published 1826. The term “sagamore” broadly refers to a subordinate chief of the Algonquin.

The hotel first opened July 2, 1883, to immediate success; with a rate for a nightly board of $4, or $15-25 per week according to room and length of stay. The initial hotel had accommodation for 300 guests. The golf course first opened with 9 holes in 1889, just behind the main hotel.

As is often the case in American history, tragedy struck on June 27, 1893 and the Sagamore burned down. A fire in the laundry drying room was to blame; there were no injuries to the 150 guests and staff on site that day.

Re-construction began just a few months later in August with construction completed and re-opening on June 26, 1894…yes just 1 year later and with the same low price of $4. We are now 14 years since the first bridge of wood, now having been replaced with iron featuring a center span for boat travel.

Activities in the earliest days of the Sagamore were plentiful: bowling, billiards, croquet, tennis, polo, archery, fishing, rowing, sailing and steamboat rental. The golf course continued to be a success with mixed couple tournaments charged a $1 entrance fee. The crown jewel leisure event in this era was the Sagamore Regatta which included races in swimming, rowing and sailing.

I’m sure the reader is surprised that the next event is…a fire that completely destroyed Sagamore II. This time, Easter Sunday April 12, 1914, during the off season. The origin of this fire remains a mystery, but arson is suspected as it appeared to originate on an external wall. The building was locked and uninhabited when the fire brigade arrived, so all the internal contents were lost.

There was a gap in time with no hotel on the island; there were cottages for rent and some construction therein, but there were no plans made to rebuild during the timespan of World War 1. In 1922, Ernest Van Rensselaer Stires became president of the Green Island Improvement League and began re-re-construction. Open for business June 15, 1923, the picture now becomes clear that this is the Sagamore main hotel building we know and love today.

The Georgian Colonial style structure was strategically built to allow for progressive expansion with space in all directions from the original structure.

The golf course was next up on the renovation list. Donald J Ross, one of if not the biggest names in golf architecture history, was hired to build a new 18-hole golf course. This 188-acre, 6739-yard course was completed in 1928 at a cost of $500,000 and initially owned by a group of private investors.

With the golf course leading the way through the great depression, eventually being sold to the hotel, leisure events and expansion defined the next several years. Many historic water based races occurred, and the hotel passed through several owners.

From July 11-14, 1954, the Sagamore hosted the Governor’s Conference which consisted of all (of the then) 48 governors with keynote speaker by Vice President Richard Nixon. A panel of 300 including family, 97 reporters, as well as FBI and NY State police for security; the event was lauded as a great success by all.

  • I-87 was constructed in the 1960s, significantly improving access.
  • The hotel remained successful through the summer season through the 1970s until ultimately falling into disrepair
  • The resort was closed at the end of the 1980 season due to being noncompliant with fire code and ownership being unwilling to re-invest in the property.
  • September 1982 the Sagamore Resort and Golf Course were sold for $5 million.

July 17, 1983 saw the “Ground Breaking Celebration”, as the hotel started a complete renovation with insulation allowing year-round operation. The Sagamore was placed in the National Register of Historic Places shortly thereafter. The grand reopening occurred on June 7, 1985 after an estimated $75 million total investment. This renovation period includes the construction of our cherished conference center, the recreation building, and the boat house. The Morgan, the onsite tour boat, was built on site starting in 1985 coming into service for Summer 1986. With numerous tours each day, The Morgan remains a can’t miss attraction for any visit.

None of this history can do justice to the views and amenities of the Sagamore as is today. I look forward to seeing many of you there this July. If you have not been recently, please peruse the website for the most updated looks at the guest rooms, restaurant menus, dock complex, and pools.

Now let’s get back to James Bond!

In the novel Diamonds Are Forever, James Bond stays at the “Sagamore Motel” while infiltrating the mafia via a horse race fixing scheme at the Saratoga Racetrack. Felix Leiter invited James to his “Swanky motel”. For plot reasons, the location moved much closer to Saratoga. It is known that Ian Fleming, the author of James Bond, visited Saratoga as well as Vermont. I have to believe that he stayed at the Sagamore along the way.

References:

  1. The Sagamore Hotel. William Preston Gates. WP Gates Publishing, 2001. Updated 2015.
  2. Merriem-webster.com – https://www.merriam-webster.com/dictionary/sagamore
  3. Picture 1 – https://www.thecraftsmanbungalow.com/the-sagamore-hotel-lake-george-ny-part-1/
  4. Picture 2 – https://www.thecraftsmanbungalow.com/the-sagamore-hotel-lake-george-ny-part-2/ (also pictured in the Book from reference 1)
  5. National Register of Historic Places Registration: New York SP Sagamore Hotel Complex. May 1983. https://catalog.archives.gov/id/75322799
  6. Diamonds Are Forever. Sir Ian Fleming.
  7. https://literary007.com/2017/07/20/literary-007-tourism-bond-in-saratoga-springs/
  8. https://www.insidehook.com/books/james-bonds-long-forgotten-connection-upstate-new-york

Sound Rounds

Thomas M. Kennedy, MD 
Assistant Professor of Pediatrics in Emergency Medicine
Columbia University Vagelos College of Physicians and Surgeons
Department of Emergency Medicine, Division of Emergency Ultrasound

Alyssa Goodman, MD
Pediatric Emergency Ultrasound Fellow
Clinical Instructor of Pediatrics in Emergency Medicine
Department of Emergency Medicine, Division of Emergency Ultrasound
Columbia University Vagelos College of Physicians and Surgeons

Joni Rabiner, MD
Director, Pediatric Emergency Ultrasound Fellowship
Professor of Pediatrics in Emergency Medicine
Department of Emergency Medicine, Division of Emergency Ultrasound
Columbia University Vagelos College of Physicians and Surgeons

Beyond Landmarks: The Role of Point-of-Care Ultrasound in Infant Lumbar Punctures

Case

A 14-day old female, born at 40 weeks gestational age via normal spontaneous vaginal delivery without any complications, presented to the pediatric emergency department (PED) with fever, cough and congestion for 2 days. A rectal temperature taken the day of presentation was 38.8 °C. No antipyretics were given at home. The patient had a dry cough without increased work of breathing. There was no apnea, cyanosis, diarrhea, or rash. The patient was feeding well and had at least 4 wet diapers in the last 24 hours. The baby was acting normally without lethargy.

On arrival to the PED, her vital signs were a rectal temperature 38.4 °C, heart rate 190 beats per minute, respiratory rate 50 breaths per minute, blood pressure 73/41 mm Hg and oxygen saturation was 95% on room air. On physical examination, the patient was well appearing and in no acute distress. She had nasal congestion and a mild cough. Given that the patient was <21 days of age with a documented fever, established clinical guidelines recommend a full septic evaluation, including testing of blood, urine, and cerebrospinal fluid (CSF).

In preparation for the lumbar puncture (LP) to evaluate for meningitis, the physician performed a point-of-care ultrasound (POCUS) of the patient’s spine. The POCUS of the area of interest showed the termination of the spinal cord (conus medullaris), the cauda equina, and anechoic CSF (Figures 1 and 2). The team then used a sterile marker on the baby’s back to indicate the best location for needle insertion to have the highest likelihood of success for the procedure.

Figure 1. A sagittal view of the patient’s spine and spinal canal using a linear transducer demonstrating the conus medullaris (CM) of the spinal cord, the cauda equina (CE), CSF (*), and the spinous processes (arrows).
Figure 2. A transverse view of the patient’s spine and spinal canal obtained using a linear transducer demonstrating the conus medullaris (CM) of the spinal cord, the cauda equina (CE), CSF (*), and the spinous process (arrow).

POCUS Technique

To perform POCUS prior to performing an LP, a high frequency linear transducer is recommended as it allows for the best visualization of superficial structures. The static technique is used most frequently, where POCUS is used to identify landmarks and the ideal intervertebral space for the procedure, and then the space is marked on the patient’s skin with a sterile marker. The patient is positioned for the LP procedure, either in the lateral decubitus or sitting position. In sagittal view in the midline over the lumbar spine, the conus medullaris is identified (Figure 3). The LP should be performed below this level to avoid injury to the spinal cord. The sacrum is generally identified as well to note the lower limits of where the needle should be inserted, as needle insertion at this level will be low yield in regard to CSF return. Once the appropriate space(s) are identified, the midline of the spine and the levels of the spinous processes can be marked, outlining the edges of the intervertebral spaces for the LP procedure (Figure 3, 4). A transverse view can help to confirm the central location of the cord and provide information about the best area to enter the intervertebral space.1 Color Doppler can confirm the presence of CSF and identify vasculature surrounding the spinal canal (Figure 5). It is also possible to measure the depth to the spinal canal, which may help with procedural planning (Figures 6).

Figure 3. A sagittal view of the spine and spinal canal obtained using a linear transducer demonstrating the conus medullaris (CM), cauda equina (CE), CSF (*), and spinous processes (arrows).
Figure 4. Marking the spinous processes and the midline of the spine on the infant’s back using POCUS. Vertical lines represent the spine in the midline, and horizontal lines represent the level of the spinous processes. The intervertebral space will be between the spinous processes.
Figure 5. A transverse view of the spinal canal with color Doppler obtained using a linear transducer demonstrating an adequate pocket of anechoic CSF (*) and vasculature surrounding the spinal canal.
Figure 6. A sagittal view of the spinal canal obtained using a linear transducer showing a distance measurement to the ligamentum flavum/spinal canal (1.07 cm). Also demonstrated are the conus medullaris (CM), cauda equina (CE), and CSF (*).

Discussion

Infant LPs are commonly performed in the PED, most often as part of an evaluation of fever in neonates. Although LPs are performed regularly, the success rates are still only approximately 50-60%, regardless of the experience of the physician performing the LP.2,3 Small anatomical spaces containing CSF, difficulty identifying landmarks, and inability to keep the patient still are just some of the reasons that infant LPs may be difficult. Traditional methods for performing an LP utilize landmark identification with palpation of the superior aspect of the iliac crest and identification of the intercristal line. The intercristal line ideally crosses the L4 vertebrae, which allows identification of the L4-L5 intervertebral space, the ideal needle insertion location for an LP. However, it has been shown that intercristal line identification of intervertebral spaces may not be accurate, and the ideal intervertebral space may not be correctly identified through palpation alone.4

Point-of-care ultrasound is a tool that can be used easily at the bedside to help improve success rates of LPs in the neonatal population. The infant spine does not fully ossify until approximately six months, which allows for clear ultrasound images of spinal anatomy in infants under 6 months of age. The clinician can identify key landmarks of the infant spine and spinal cord and visualize CSF to determine the best location for needle insertion. This also provides insight into intervertebral spaces to avoid such as those containing the conus medullaris or the sacrum. If there has already been an unsuccessful LP attempt, POCUS also allows visualization of any epidural hematomas that may have formed secondary to traumatic LP attempts.5,6 POCUS is an ideal means of obtaining anatomical information in pediatric patients as it is readily available at the bedside with fast application, uses no ionizing radiation and can be taught in a relatively short amount of time.7

A metanalysis on pre-procedural POCUS use for infant LPs showed a calculated risk difference of 13% and an odds ratio of 2 for first time success rates. Additionally, there were fewer traumatic LPs with a risk difference of -12% and an odds ratio of 0.45.1

While the static use of POCUS prior to LP is most used for pediatric patients, POCUS can be used dynamically as well. For the dynamic technique, POCUS is used during the LP procedure to directly visualize the needle entering the intervertebral space. There is some data on the dynamic technique from the neonatal intensive care unit (NICU). Data from the NICU has shown the dynamic technique to be beneficial and more successful than palpation alone. In a retrospective study of 17 infants in the NICU where dynamic ultrasound-guided LPs were performed, the first attempt success rate was 65% and overall success rate was 100%.8

Using POCUS allows the clinician to have more information before beginning an invasive procedure, increases success rates, lowers traumatic LPs and, ultimately, is safer for the patient. This may also help alleviate the stress for families during the procedure as well.

Case Conclusion

The patient continued to be well appearing. Acetaminophen was given for fever. In addition to checking blood work and urine, an LP was performed successfully after POCUS was performed, and clear CSF was collected. The CSF white blood cell count was 0/uL and the red blood cell count was 5/uL (reference range 0-10/uL), indicating that the lumbar puncture was atraumatic. The CSF meningitis/encephalitis PCR panel was negative. The respiratory pathogen PCR panel was positive for respiratory syncytial virus. The patient was admitted to the pediatric hospital inpatient unit for observation until all cultures were negative and then discharged home the following day with supportive care and prompt follow-up with her primary care physician.

Indications

  • Pre-procedural guidance for LP
  • Prior failed LP attempts using the traditional landmark approach
  • Evaluate for epidural hematomas secondary to traumatic LPs

Technique

  • Place the patient in the lateral decubitus or sitting position.
  • Use a high frequency linear transducer in the sagittal orientation over the midline of the patient’s lumbar back to identify the spinal column. Slide the transducer to position the targeted intervertebral space on the center of the ultrasound machine’s screen.
  • With a sterile marker, make a mark on the patient’s skin on both sides of the transducer at its center to show the location of the targeted intervertebral space.
  • Rotate the transducer into the transverse orientation and slide it left or right to put the center of the spinal canal in the center of the ultrasound machine’s screen.
  • With a sterile marker, make a mark on the patient’s skin above and below the midline of the transducer to show the location of the midline of the spinal canal.
  • Lift the transducer off of the patient’s skin and then use the sterile marker to draw lines connecting the marks, so to make an plus sign on the back to guide needle placement.

Pitfalls and Limitations

  • Most commonly, the static technique is used in pediatrics. Dynamic guidance can be used with the same ultrasound transducer but would require more advanced instruction and sterile ultrasound probe covers.
  • The spinal cord and CSF can only be visualized on POCUS in young infants, as the spine ossifies around 6 months of age and will limit the ability to visualize the spinal canal.
  • This is an extra step to a procedure and may lengthen the procedural time.
  • POCUS prior to LP has a learning curve and may be especially helpful to expert sonologists performing the procedure.

References

  1. Ćwiek A, Kołodziej M. Ultrasound-Assisted Lumbar Punctures in Children: An Updated Systematic Review with Meta-Analysis.Hosp Pediatr. 2024;14(3):209-215.
  2. Marshall ASJ, Sadarangani M, Scrivens A, et al. Study protocol: NeoCLEAR: Neonatal Champagne Lumbar Punctures Every time – An RCT: a multicentre, randomised controlled 2 × 2 factorial trial to investigate techniques to increase lumbar puncture success.BMC Pediatr. 2020;20(1):165.
  3. Bhagat RP, Amlicke M, Steele F, Fishbein J, Kusulas M. Retrospective study comparing success rates of lumbar puncture positions in infants.Am J Emerg Med. 2022;56:228-231.
  4. Baxter B, Evans J, Morris R, et al. Neonatal lumbar puncture: are clinical landmarks accurate?Arch Dis Child Fetal Neonatal Ed. 2016;101(5):F448-F450.
  5. Kusulas MP, Eutsler EP, DePiero AD. Bedside Ultrasound for the Evaluation of Epidural Hematoma After Infant Lumbar Puncture.Pediatr Emerg Care. 2020;36(9):e508-e512.
  6. Trang J, Ku D, Snelling PJ. The Utility of Point-Of-Care Ultrasound for Paediatric Lumbar Puncture: A Narrative Review.Emerg Med Australas. 2025;37(4):e70103.
  7. Kessler DO, Auerbach M, Pusic M, Tunik MG, Foltin JC. A randomized trial of simulation-based deliberate practice for infant lumbar puncture skills.Simul Healthc. 2011;6(4):197-203.
  8. Stoller JZ, Fraga MV. Real-time ultrasound-guided lumbar puncture in the neonatal intensive care unit.J Perinatol. 2021;41(10):2495-2498.

Mark Curato, DO FACEP
Associate Professor of Emergency Medicine
Director, Clerkship in Emergency Medicine
Director Sub-Internship in Emergency Medicine
NewYork-Presbyterian – Weill Cornell Medicine

Think of Yourself as a Patient

I once knew a CEO of a Fortune 500 company who mandated that the phrase “Think of Yourself as a Customer” be painted above every door of the various corporate buildings, implying that empathy was paramount if his 25,000 employees were to be the best possible servants and fiduciaries to their customers. Similarly in Emergency Medicine we admonish ourselves to be empathetic because our patients are at the pinnacle of vulnerability, in pain, and afraid. Although I self-identify as a sensitive person and an empathetic doctor, I had an experience recently which warned me against complacency and reminded me that that my capacity for empathy deserves constant polishing and refinement. My experience was as a family member: My dog, Giulia, was a patient at the veterinary ER.

It turns out she was just fine*, but the experience of going to the veterinary ER and having an overnight admission to ICU was instructive, and different from the experience of being a human patient or family member because in human medicine I understand the vernacular, equipment, physical space, and workflows. In the veterinary hospital, though, I was much more a “civilian”, and with that came the anxiety, mystery, and helplessness that comprise the human ED patient experience. The experience yielded 3 important lessons which I’ll remember to bring to my own practice.

  1. A lot goes into self-triage…

Dogs get sick all the time. It’s not uncommon for them to vomit, have diarrhea, loaf about, or skip meals. But usually a little TLC, chicken and rice, and extra belly rubs gets them through it. The decision to bring the dog to the ER taken only after a lot of consideration: I decided that after a period of home observation and care, an episode of blood-tinged vomit meant it was time to go. Our human patients have gone through their own fraught process to decide that they need the ER. They have felt something different and ominous that has distinguished itself from past illnesses or episodes and induced a trip to the ER. The lesson is twofold: First, we should respect that our patients have self-triaged and begin with the assumption that they’ve done so appropriately, and second, even when we exclude the serious diagnoses, our patients deserve our validation that their decision to come was reasonable.

  1. If it were your dog…

Joint decision making is empowering and allows for inclusion of values and priorities beyond the purely clinical. It’s good, but it’s imbalanced. There is no amount of explanation or lay-term translation that can occur in the span of a conversation which can equip patients with the same decision-making ability as a physician. When the vet presented me with an important decision (take Giulia home and come back tomorrow for an ultrasound vs admit her overnight for IVF, observation and ultrasound in the morning), my question was: “If this were your dog, what would you do?”. As he’d already earned my trust during our brief interaction, his statement that “I’d keep her” was all I needed to hear and the decision was made. We human doctors correctly eschew a paternalistic approach with our patients, but we should also be sensitive to the notion that some patients really do value our opinion when faced with two or more viable options. The lesson is: Our education and experience has value so, if asked, we needn’t be shy about telling patients what we think they should do.

  1. No news is good news…

That phrase has stuck with me and I intend to deploy it in my practice. As I was leaving the animal hospital (sans admitted dog) the vet managed my expectations by letting me know that I would not hear from him again until late the next morning, and that “no news is good news”. The implication was that there was no need to phone them for updates, everything was fine and they’d call me if it wasn’t. In the human ER the patient perception is often that they have been forgotten about, or that their problem is progressing unchecked while the staff tends to other patients, pecks endlessly at their keyboards, and cycles through lunch breaks. The lesson: Before leaving the bedside, let the patient know that data will become available piecemeal and we see each result right away, but it will take a couple hours to have everything and you won’t hear from us again until we have a complete picture. If something urgent comes in your test results you’ll hear from us right away, but otherwise, no news is good news.

Perhaps these “lessons” seemed trite or self-evident. Good, they ought to. But the CEO who painted “Think of Yourself as a Customer” above the doors didn’t do it because it was was a novel concept, but rather because it was so central to the company’s ethos that it warranted bringing to mind many times, every day. Similarly, the virtue of empathy is so central to emergency medicine that any reminder to “Think of Yourself as a Patient” is worthwhile.

*If you want clinical closure, Giulia likely had pseudopregnancy following her first heat cycle, complicated by gastritis from Doxycycline which was started then promptly stopped after positive Anaplasma antibody test which was later felt to represent prior exposure, not active infection.

Practice Management

Brandon J. Godbout, MD FACEP
Vice Chair, Department of Emergency Medicine
Attending Physician, Department of Emergency Medicine
Lenox Hill Hospital, Northwell Health
Chair, New York ACEP Practice Management Committee

Michael Dorritie, DO
Fellow, Dr. Lorna M. Breen EM Fellowship in Healthcare Administration
Clinical Instructor of Emergency Medicine
Columbia University Irving Medical Center

Monisha Dilip, MD MBA
Fellowship Director, Dr. Lorna M. Breen EM Fellowship in Healthcare Administration
Assistant Medical Director for Quality and Patient Safety
Assistant Professor of Emergency Medicine
Columbia University Irving Medical Center

Angela M. Mills, MD
J.E. Beaumont Professor and Chair
Department of Emergency Medicine
Chief of Emergency Medicine Services
Columbia University Vagelos College of Physicians & Surgeons
President, NewYork-Presbyterian Hospital Medical Board

Chris McStay, MD MBA FACEP
Vice Chair of Clinical Operations
Associate Professor of Emergency Medicine
Columbia University Vagelos College of Physicians & Surgeons

What Physician Leaders Can Learn from the 2026 NYC Nursing Strike

The 2026 New York City nursing strike was a significant labor action impacting nearly 15,000 nurses represented by the New York State Nurses Association (NYSNA). NYSNA nurses went on strike at three major hospital systems – Montefiore, Mount Sinai, and NewYork-Presbyterian – asking for changes in staffing levels, wage increases, maintenance of healthcare benefits, and workplace violence safety measures. At NewYork-Presbyterian, strike notice was given on January 2nd, and the strike began on January 12th. The labor action at NewYork-Presbyterian ultimately lasted until February 21st, totaling 41 days.

Given the history of labor activity and a nursing strike in 2023 at two New York City hospital systems, hospital and departmental leadership approached this year’s strike with months of extensive preparation, seeking to minimize the clinical and operational disruption for staff members and patients.3 At NewYork-Presbyterian, three hospitals within the Columbia sphere – Columbia University Irving Medical Center (CUIMC), Morgan Stanley Children’s Hospital (MSCH), and The Allen Hospital – were impacted by the event. Both CUIMC and MSCH are large academic quaternary care centers; The Allen Hospital is a community site staffed by the same emergency department (ED) physician group as CUIMC. All three ED sites are managed under the Department of Emergency Medicine.

In the months preceding the strike event, NewYork-Presbyterian leadership coordinated closely with a large staffing agency to ensure that nursing staffing would be in place to sufficiently care for patients. ED nursing staffing levels were planned based on approximate pre-strike levels. In the weeks leading up to the event, detailed plans were prepared to handle logistical concerns around the transition to the new nursing workforce. Local ED nursing leadership – who were not part of the union and therefore not on strike – helped staff the EDs, and enterprise nursing leaders across NewYork-Presbyterian assisted the three ED sites with orienting and training the incoming travel nursing workforce. These measures by nursing leadership were critical in the smooth transition between staff and travel nurses and limited the operational impact on the three EDs.

Additionally, ED physician leadership across the sites honed workflows to ensure that frontline staff were well prepared to manage transfers given expected hospital capacity limitations at CUIMC, MSCH, and The Allen Hospital. ED physician leadership met with ED nursing and hospital leadership during daily hospital huddles to closely manage capacity and other concerns. All these meetings closely examined cross-campus bed capacity within the Columbia sphere and across other NewYork-Presbyterian enterprise campuses not involved in the strike, particularly in the days leading up to January 12th, and throughout the event. In particular, there were limitations in the availability of some subspecialty travel nurses (such as pediatric and cardiac subspecialties) and, as a result, a significant number of subspecialty inpatients were transferred to other sites prior to the onset of the strike, allowing for more inpatient capacity and maintaining safe staffing ratios.

From the onset, ED clinical operations transitioned to the new workforce smoothly. ED leadership conducted walking rounds multiple times per day, engaging with frontline physicians, advanced practice providers, travel nurses, and ancillary staff to work out operational issues in real time. Anecdotally, frontline providers expressed satisfaction with the operational flow of the department and felt supported. The three hospitals involved in the strike noticed significant reductions in patient volume during the strike compared to the pre-strike period – with CUIMC experiencing a 13% reduction in total patients, The Allen Hospital a 15% reduction, and MSCH a 29% reduction. While some of this reduction could be attributed to an unusually early influenza season that peaked in December 2025 before the onset of the strike, NewYork-Presbyterian Westchester (the fourth hospital campus in the Columbia sphere and not involved in the event) experienced only a 4% reduction in patient volumes during the strike period. Such findings suggest that the strike itself may have contributed to reduced ED patient volumes. Reduced clinic referrals, demonstrations by the strike line, and word-of-mouth among local community members may have contributed to this reduced volume.

Door-to-triage times remained stable throughout the strike, with only a one-minute increase in these times across all three sites. Additionally, door-to-provider times improved by 27% at CUIMC, 19% at MSCH, and 15% at The Allen Hospital. Walk-out rates (“Left Without Being Seen”) also improved by 50% at CUIMC, 69% at MSCH, and 38% at The Allen Hospital. A physician assistant in triage – a model that was not previously deployed – was added to the CUIMC ED to supplement the intake and triage processes and support nursing. No other physician or advanced practice provider staffing changes were implemented.

Throughout the event, NewYork-Presbyterian system and Columbia departmental leadership met daily to manage hospital capacity. In particular, the team managed ED boarding, either by level-loading admitted patients within the three impacted hospitals or by more aggressively seeking opportunities for transfer where capacity was available. Over the course of the strike, the CUIMC ED experienced an approximately 30% reduction in boarding levels compared to the pre-strike period. Length-of-stay for discharged patients remained relatively stable across all three sites, with modest reductions of 2% at CUIMC and 3% at The Allen Hospital, as well as a 1% increase at MSCH. However, length-of-stay for admitted patients improved by 18% at CUIMC and 29% at MSCH, while remaining unchanged at The Allen Hospital. Such findings may be due in part to a few factors, including a significant reduction in ED volume and concomitant admission rate (with a 9% reduction in admission rates at CUIMC and The Allen Hospital and a 21% reduction at MSCH); increased bed capacity due to transfers out of complex and subspecialty patients; and the hospital boarding team’s increased scrutiny of and coordination of care for ED boarders, which may have improved ED throughput for admitted patients. Other known ED throughput bottlenecks, such as radiology turnaround times, were not impacted.

Moreover, patient experience data suggest that patients did not negatively perceive the clinical disruption in a significant way. The average overall patient satisfaction score improved by 3% at CUIMC and 10% at MSCH, while falling 4% at The Allen Hospital. Interpersonal team communication improved by 6% at CUIMC and 16% at MSCH, with a 21% decline at The Allen Hospital. Additionally, patient perception of provider communication remained flat at CUIMC, improved modestly by 4% at MSCH, and declined slightly by 4% at The Allen Hospital. The more positive patient experience data during the strike period at MSCH may reflect increased provider and nursing time that was able to be spent at the bedside due to more significantly reduced patient volumes at MSCH compared to CUIMC and The Allen Hospital. Lastly, there were no increases in safety concerns expressed by patients across the three EDs.

After 41 days, NYSNA and NewYork-Presbyterian agreed on a new contract, and staff nurses returned on February 21st.2,4 In the ED, the return to normal operations occurred quickly and smoothly, with hand-offs from travel nurses to staff nurses upon their return to work. Moreover, several operational enhancements that were implemented during the strike – such as reorganizing nurse-to-provider pairings in the CUIMC fast-track area – have remained in place. ED and hospital leadership also remain engaged in daily review and management of ED boarding volumes. Lastly, ED patient volume has slowly recovered after the event, trending towards normal expected levels.

While a clinical disruption such as this may present any ED with significant operational challenges, proper planning and daily operational engagement from multiple parties helped to mitigate any disruption in patient flow and experience. To be sure, strike events can create negative impacts overall on patient care, subspecialty access, and financial stressors on staff. Nonetheless, such events also represent learning opportunities for hospital organizations and have led to new operational insights. At NewYork-Presbyterian, intentional planning with daily operational check-ins, coordination with hospital leadership to manage staffing and inpatient volumes, and cross-campus collaboration with peer hospitals proved crucial to minimizing the clinical disruption in the EDs during the strike. As operations return to normal, ED leadership continues to engage with nursing colleagues to support new workflows and enhance the clinical environment.

References

  1. Muoio D. NYC’s largest nursing strike ends after 41 days with NewYork-Presbyterian deal. Fierce Healthcare. Published online February 22, 2026. https://www.fiercehealthcare.com/providers/21000-new-york-nurses-launch-strike-jan-12-after-contracts-expire
  2. McCrear S. Historic NYC Nursing Strike Ends With 3-Year Contract Wins. American Journal of Managed Care. Published online February 24, 2026. https://www.ajmc.com/view/historic-nyc-nursing-strike-ends-with-3-year-contract-wins
  3. Barnes K, Bates E. Breaking: NYC Nurse Strike Ends As NYSNA Declares Historic Victories at Montefiore and Mount Sinai. NYSNA Press Releases. Published online January 12, 2023. https://www.nysna.org/press/2023/breaking-nyc-nurse-strike-ends-nysna-declares-historic-victories-montefiore-and-mount
  4. Lewis C. What’s the fallout as NYC nurses return to work after month-long strike? Gothamist. Published online February 26, 2026. https://gothamist.com/news/as-smoke-settles-from-the-nyc-nurses-strike-whats-the-fallout

Jeffrey Thompson, MD FACEP
Assistant Professor, Emergency Medicine
SUNY at Buffalo

A Normal Krausian Distribution

No, that’s not a typo; I did mean Krausian. You’ve never heard that term? OK, I made it up, but it is how I describe myself and my medical practice. For this column, I would like to take the personal privilege of paying tribute to the late Dr. Richard Krause, my residency program director and mentor whose leadership and teaching had a profound impact on my career and on the way I practice medicine. Dr. Krause served as PD of the University at Buffalo EM residency from its founding in 1994 until he stepped back from the position in 2008.

I first met Dr. Krause when I was a third-year medical student rotating at our trauma center, and I was terrified of him. He was known to be somewhat gruff toward medical students and that was apparent right from the beginning. I worked with him a couple times during the rotation and during those shifts I was sometimes “banished” to fast track, grilled about my decision to order a CBC, and told not to write in the chart. Granted, these were different times in medical education, and those experiences were not entirely out of place. I remember finishing some of those shifts and questioning whether I was cut out for emergency medicine, and whether I would want to train in Buffalo. But during that month, I watched the way he interacted with his residents; the way he mentored them, joked around with them, and encouraged them to work hard. I saw an excellent physician with strong clinical acumen whose clinical diagnostic skills I wished to emulate, and I realized that behind a somewhat rough and imposing exterior was a doctor who cared about the well-being of his patients and a leader invested in the education of his trainees.

Dr. Krause practiced what I consider to be common sense, practical medicine. If it didn’t make sense to do something – order a test, give a treatment, admit a patient, even if it was the latest trend – why do it? How would we use the result? What if something was abnormal – would we be prepared to address the abnormality? We quickly learned that if the test would not change our management or we were not willing to address incidental abnormalities, we probably should not order the test. I never got the sense that he was pushing back just to be critical. Rather, he was trying to put us through the mental gymnastics to make sure we could justify the time and expense of a workup, and by so doing understand the medicine and medical system more wholistically. He convincingly argued that the CBC was the most useless, overordered lab test in all of medicine, and I still think twice before clicking that order! [Hmm, I wonder what he would think of lactate today…] Nevertheless, when working on shift with Dr. Krause, critical thinking and reflective practice were expected and cookbook medicine was discouraged. Do what the patient needs; nothing more, nothing less.

As I said earlier, even though I was very intimidated by Dr. Krause as a student, I came to realize that he was Papa Bear to his residents. He fiercely defended us and our department in the hospital and the university. This is not surprising as his career included those early years when EM was developing as a new specialty and had to prove itself in the house of medicine. Whether on shift or behind the scenes, he was willing to go to battle on behalf of our residency and, more importantly, on behalf of our ED patients. He taught us how to navigate the challenges of an admitting service pushing back or a condescending surgeon belittling us and our department. At the same time, he carried high expectations of his residents and demanded that we be every bit as good as any other resident in any program. I worked hard, not because I feared him, but because I respected him and wanted to meet his expectations. Truth be told, much of my motivation during residency was making sure I didn’t disappoint Dr. Krause!

Throughout my training and early in my career, I was fortunate to have many great mentors who shaped who I am today, but it is Dr. Krause who had the greatest impact on my practice of emergency medicine. During my last conversation with him a couple years ago, I told him that I often use the term Krausian to describe my practice pattern and style: I hold high expectations for my trainees, I am thoughtful (and have been described as parsimonious) in my workups, and don’t shy away from necessary confrontation when patient care and resident needs are at stake. He responded that there were things he would do differently if given the chance, but appreciated the sentiment, nonetheless. And while I am a slightly softer version of Dr. Krause (times have changed, after all), I continue to describe myself as Krausian with pride as it represents the legacy of a great educator and clinician who shaped the residency in Buffalo and the people who have come through it. Whether or not you ever met him or worked with him, I invite you to join me in paying tribute to Dr. Krause and, in his memory, maybe order one less CBC on your next shift!

Emergency Medicine Resident Committee

Blake A. Peterson, MD MS
Chief Resident, University at Buffalo Emergency Medicine
Chair, NY ACEP Emergency Medicine Resident Committee

Reflections of a Graduating Emergency Medicine Resident

As my time as a resident comes to a close over the next couple of months, I am finding myself reflecting on the people I’ve met, the experiences I’ve had, and the lessons I’ve learned. All of this has shaped me into the emergency medicine physician I am today.

I have learned from some of the best teachers – both my patients and my colleagues. Each one of my attendings is an expert in emergency medicine, and each one of them practices in a slightly different way. There are attendings that have training in a variety of different fellowships (ultrasound, EMS, sports medicine, administration…) and they practice in a wide variety of settings (large academic centers to suburban, stand-alone emergency departments). These experiences have shaped the way that they practice, and the collective time spent with all of my attendings has shaped the way that I approach my own patient encounters.

Throughout residency, I have been incredibly fortunate to be a member of The American College of Emergency Physicians. ACEP was first introduced to me as an intern, when my program sponsored the entire intern class to attend the NY ACEP Scientific Assembly at The Sagamore on Lake George. Over the past 3 years, I have come to learn that ACEP is more than a gathering once a year; it is the body that sets forth the clinical standards, education, advocacy, and professional development for our entire profession. Being a member of this organization not only provides personal opportunities, but helps to advance the profession as a whole.

Advocacy can mean many things in different situations. On a single shift, you can find yourself advocating for a patient by discussing their case with a consultant or hospitalist. From a broader perspective, there are countless opportunities to influence policy – on a hospital level, on a state level, and on a national level (and ACEP has opportunities for this!). As you gain expertise, your voice becomes that much more powerful – as you see the challenges that your patients face on a day-to-day basis as they interact with the healthcare system, you have the opportunity to amplify their voices.

At my short white coat ceremony at the start of medical school, my aunt (a retired nurse) jokingly gave me some excellent advice. As we posed for pictures with family and friends, she pulled me aside and said “be nice to the nurses!”. Nurses are the backbone of not only the emergency department, but the entire hospital and healthcare system. Every shift throughout residency, I have worked with nurses that have taught me invaluable lessons. I hope I have lived up to my aunt’s advice throughout my time as a resident.

The other week, I had a quadriplegic patient in the emergency department. After we ruled out any surgical emergencies, he had a simple request – he wanted a ginger ale. I have had countless patients request drinks in the past, but this patient’s inability to use his arms presented an opportunity to spend an extra second with him in his examination room as I held the drink up to his mouth. This simple act allowed me to pause and reflect on his experience and barriers that caused his presentation in the emergency department in the first place. You are never too busy – get your patient a ginger ale.

Appreciate your patients and colleagues – they are your best teachers. Join a professional society. Advocate for your patients. Be nice to the nurses. Grab your patient a ginger ale. Through it all, remember that practicing emergency medicine is a privilege and it is the best job in the world.

Education

Sophia Lin, MD FPD-AEMUS
Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics
Director of Emergency Ultrasound
Department of Emergency Medicine
Weill Cornell Medicine

Diana Savitzky, MD FACEP
Assistant Professor of Emergency Medicine
Director of Emergency Medicine Wellness
Co-Director of Pediatric Emergency Medicine Education
Co-Chair of Committee for Professional Health and Well-Being
NYU Grossman Long Island School of Medicine
Chair of ACEP Professional Wellness Section
 

Removing the Pebbles”: A Simple Strategy to Improve the Clinical Learning Environment in Emergency Medicine

The emergency department (ED) is a uniquely demanding clinical and educational environment. Emergency medicine trainees must rapidly develop clinical judgment, procedural skills, and systems awareness while navigating high patient volumes, frequent interruptions, and complex workflows. While traditional discussions of physician well-being and trainee support often focus on individual resilience, there is growing recognition that the clinical learning environment itself plays a central role in shaping both physician development and workplace satisfaction.1-4

Philibert and colleagues describe the clinical learning environment as a sociocultural system in which learning occurs through participation in daily work, professional relationships, and shared practices within a healthcare organization. In this framework, professional development and acculturation occur not only through formal teaching but through engagement in the workplace itself. Importantly, the authors emphasize that effective learning environments provide opportunities for engagement, empowerment, and agency, allowing trainees to participate in shaping their clinical surroundings and improving patient care.5

Operational factors within the ED also play a major role in clinician well-being. The American College of Emergency Physicians (ACEP) Well Workplace Policy Statement (https://www.acep.org/siteassets/new-pdfs/policy-statements/well-workplace.pdf) outlines key elements of an ED that supports physician wellness.6 Within this policy, the section titled “Practice Environment Influences” highlights the importance of improving operational flow through human factors engineering—an approach that accounts for human capabilities, limitations, and the unique characteristics of a specific clinical environment when designing workflows (Figure 1). This approach emphasizes the importance of frontline clinician input when developing operational processes. When physicians and trainees contribute to shaping workflows, departments benefit not only from improved efficiency but also from increased ownership, autonomy, and professional satisfaction.

Figure 1 – ACEP’s Well Workplace Policy Statement highlights the importance of improving operational flow through human factors engineering.

Operational barriers in the ED—such as inefficient workflows, poorly located equipment, or minor information technology frustrations—may seem insignificant individually but can accumulate to create meaningful disruptions in both patient care and the learning experience. In response to these daily operational stressors, our ED implemented a quality improvement initiative known as the Pebbles in the Shoe” project, designed to systematically identify and resolve small but frustrating workflow problems encountered by clinicians.7

The premise of the initiative is straightforward. Just as a pebble in one’s shoe can make a routine walk uncomfortable, small operational irritants can disproportionately affect a clinician’s workday. These “pebbles” may include missing equipment, inefficient processes, or small design flaws in the clinical environment. While each issue may seem minor, their cumulative impact can contribute to frustration, inefficiency, and diminished workplace satisfaction.8,9

The Pebbles project creates a structured and psychologically safe mechanism for clinicians—including trainees—to identify these problems and contribute to solutions. Clinicians submit “pebbles” through a simple digital reporting system, often using QR codes located at clinical workstations. Submissions can remain anonymous, encouraging participation without fear of criticism or administrative barriers. A multidisciplinary team—including physicians, nurses, administrators, and operational leaders—meets regularly to review submissions, categorize their feasibility, and assign responsibility for implementing solutions.

Problems are classified using a stoplight” framework. Green pebbles represent small issues that can be resolved quickly, such as relocating equipment or modifying minor processes. Yellow pebbles require additional coordination or system-level discussion, while red boulders represent larger structural problems that cannot be immediately addressed. Even when issues cannot be resolved quickly, transparent discussion about their feasibility helps clinicians understand the broader system constraints affecting their workplace (Figure 2).

Figure 2 - Example of a stoplight report showing the progress of recent pebbles submitted.

While the project was initially designed to address clinician workflow frustrations, its potential impact extends beyond operational improvement. Viewed through the sociocultural lens described by Philibert and colleagues, the Pebbles project provides a practical mechanism for achieving several key goals of an effective clinical learning environment.5 Specifically, it fosters engagement, empowerment, and participation in system improvement, allowing trainees to influence the environment in which they learn and work.

Submitting a pebble—essentially identifying a small problem encountered within the ED during patient care—allows a learner to exercise a degree of control in shaping their clinical environment. In large healthcare systems, opportunities for trainees to influence operational processes are often limited by administrative complexity and hierarchical structures. The Pebbles process lowers these barriers by creating an accessible pathway for learners to raise concerns and suggest improvements.

This approach aligns with examples described by Philibert and colleagues in which learners felt engaged when they had the ability to influence their work environment and participate in improving care. In one such scenario, a resident who spoke up about a system problem reported feeling “involved” and that she was “actively improving care.”5 Similarly, the Pebbles initiative provides a platform for trainee voices that may previously have been absent—or communicated through less psychologically safe channels.

Importantly, the project also addresses a common challenge in clinical training: the tendency for learners to internalize frustrations rather than voice them. Minor workflow barriers may be tolerated or ignored by trainees who feel they lack authority to raise concerns. Over time, these frustrations can accumulate, contributing to disengagement and burnout. By encouraging clinicians to “pebble” problems as they arise, the project reframes these frustrations as opportunities for improvement rather than unavoidable inconveniences.

The cumulative effects of this approach may be multifactorial. Resolving small operational barriers can improve workflow efficiency and patient care processes, potentially affecting outcomes such as patient throughput and safety. At the same time, empowering clinicians—particularly trainees—to contribute to system improvement can enhance workplace satisfaction and professional identity formation.

For trainees in emergency medicine, participation in initiatives like the Pebbles project also reinforces key competencies in systems-based practice and quality improvement. Residents learn that healthcare systems are not static structures but evolving environments that benefit from frontline insight. This experience fosters a mindset of continuous improvement that is essential for modern medical practice.

Perhaps most importantly, initiatives that give learners a voice in shaping their workplace may help sustain engagement with clinical medicine. When trainees feel that their perspectives matter and that they can influence meaningful change, they are more likely to remain invested in both their profession and the healthcare systems in which they work.

In an era when physician burnout and workforce attrition are growing concerns, improving the clinical learning environment is a critical priority for training programs. The “Pebbles in the Shoe” project demonstrates that relatively simple, low-cost interventions can meaningfully enhance engagement, operational efficiency, and the culture of continuous improvement within the ED. By removing small but persistent workflow frustrations, departments may not only improve the daily work experience for clinicians but also create a more supportive and empowering environment for the next generation of emergency physicians.

References

  1. Horton J. On burnout and physician well-being. 2019;191(32):E906.
  2. Shanafelt TD, Balch CM, Bechamps G, et al. Burnout and medical errors among American surgeons. Ann Surg. 2010;251(6):995–1000.
  3. Shanafelt TD, Dyrbye LN, West CP. Addressing physician burnout: The way forward. 2017;317(9):901–902.
  4. The Lancet. Physician burnout: The need to rehumanise health systems. 2019;394(10209):1591.
  5. Philibert I, Elsey E, Fleming S, Razack S. Learning and professional acculturation through work: Examining the clinical learning environment through the sociocultural lens. Medical Teacher. 2019;41(4):398– doi:10.1080/0142159X.2019.1567912.
  6. American College of Emergency Physicians. Well Workplace Policy Statement. Approved April 2024. Accessed March 11, 2026. https://www.acep.org/emwellness/resources
  7. Savitzky D, Chavda Y, Datta S, Reens A, Conklin E, Scott M, Caspers C. Case study of how alleviating “pebbles in the shoe” improves operations in the emergency department. Western Journal of Emergency Medicine. 2025;26(3):523–527. doi:10.5811/westjem.24990.
  8. American Medical Association. Fix the pebble in the shoe” problems to cut physician burnout. Published April 15, 2019. Accessed June 8, 2024.
  9. AMA Ed Hub. Success Story: Easy Fixes for Pebble in Shoe” Problems Have Big Impact. Published October 15, 2020. Accessed June 19, 2024.

Membership Engagement and Development

Lauren Curato, DO FACEP
Assistant Professor, Department of Emergency Medicine
Columbia University Irving Medical Center/ NewYork-Presbyterian Hospital
Chair, New York ACEP Membership Engagement & Development Committee

Interviewer
Benjamin S. Hong, MD 
Assistant Professor, Department of Emergency Medicine
Columbia University Irving Medical Center/ NewYork-Presbyterian Hospital

Interviewee
Rishi Khakhkhar, MD MBA
Chief Medical Officer, Counsel Health

Intro:

I had the distinct pleasure of interviewing Dr. Rishi Khakhkhar about the rapidly growing field of artificial intelligence (AI) and its unique intersection with medicine and healthcare. Dr. Khakhkhar graduated residency from the Mount Sinai-Elmhurst Hospital program, where he stayed on as the operations lead for Mount Sinai’s Hospital-at-Home program, mobile integration efforts, as well as their Medical Director of Virtual Urgent Care–eventually transitioning out of academic medicine to take on his current role as the founding Chief Medical Officer of Counsel Health, an AI virtual care start-up. During our conversation, I learned a lot, not only about AI, but also about potential alternative career opportunities that are available to Emergency Medicine physicians. Thank you Dr. Khakhkhar for speaking with us.

Let’s start off with an easy one. Can you tell me a little bit about what you’ve been working on?

I joined a startup to build AI-enabled primary care. Our mission is to expand the world’s clinical capacity by building towards autonomous care guided by physicians.

What that means in practice is delivering messaging-based care with generalist physicians — emergency physicians, family physicians, internists — in an AI-first manner. When patients present, they first interact with an AI that has access to their medical records. Then, a physician joins the chat and completes a messaging-based telemedicine encounter. Effectively, it’s similar to having a resident take a history and then present it to an attending.

On the physician side, we’re developing ways to supercharge our doctors in delivering care, with AI assisting in clinical decision support, drafting preliminary answers, teeing up prescriptions, and writing notes automatically. We’re trying to automate, with physicians in the loop, aspects of care delivery to create more abundant, joyful experiences for patients and physicians alike.

Sounds like quite an undertaking. How has that process been, building something like this from the ground up? What’s been the best part?

The process has been truly amazing. To see something go from zero to one to many has been one of the most rewarding experiences of my professional life.

The best part of the job is definitely the people. When you have a really big and ambitious mission, you tend to attract people who are not only extremely smart, but very mission-driven and very hardworking. To be rowing in the same direction as other physicians who care deeply about this mission, but also amazing technologists, AI researchers, computer engineers, sales folks, marketing — is quite something. The talent bar is really high, and everyone cares deeply. I think that’s the best part.

And the most challenging?

The most challenging part is probably prioritization as we scale. We’re lucky enough to work with some of the biggest enterprises in healthcare, so we have the opportunity to do quite a lot. And our space is garnering a lot of attention right now. Growing in a disciplined way takes focus and effort – it’s a great problem to have, and one that I think we’ll continue to get better at.

You made a substantial pivot–going from academic medicine to the startup world. Was that a difficult decision for you? Could you tell us a little about your thoughts and emotions going into that moment in your life, and what made you ultimately choose the path you did?

It’s a good question. I’ve been on the innovation side of medicine for a long time. I first dipped my toes into digital health 15 years ago and took that interest all the way through training. So, it wasn’t a new change for me to be on the innovation side of healthcare. The organizations I’ve worked with along the way have been different sizes — small device companies that were starting up, small digital health companies, large consulting organizations, and most recently leading virtual care at Mount Sinai at the health system level. But the through line is really trying to use technology to make care better for people. And this felt like the next natural home to do that.

There were culture shocks along the way. Going from an academic health system to a two-person startup is a pretty big cultural change. That was probably the biggest adjustment.

As for why I ultimately chose this path — I had a firm conviction that a technological shift like the one we were seeing in AI comes around once or twice in a generation, and I wanted to jump in with both feet. A lot of times when people say they want to be involved in innovation or startups, they mean in a consulting capacity or a couple hours a week, and they mostly want to retain their day job. I thought this was one of those opportunities worth betting at least part of my career on, given the massive shifts we’re about to see. I made that decision over two years ago, and I think it’s held up relatively well given where AI has gone in that time.

When one reads the news these days it can feel like AI is completely taking over the world. What is your outlook on the future of AI in medicine? Or perhaps I should say your thoughts on medicine in an AI world?

It’s a big question. A couple of things are interesting. Number one, healthcare as an industry is adopting AI at a far faster pace than other industries. I think that’s somewhat a reflection of how badly we need it. We have this funny job as doctors in that we use some of the highest of high technology — especially our hardware, robotic surgery, MRI machines, just amazing technology — and yet the usability of our software tends to be pretty horrible. Patients have similar experiences when they use their portals and other tools.

Largely, I think AI in medicine is going to be absolutely transformative at every level of the care stack. The technology is improving rapidly. I think our challenge now is everything that surrounds the tech — the regulation, the governance, essentially the cultural structures that underlie how we deal with change. I think change management is going to be the limiting factor, not the technology. The technology is getting better every single day.

With a generational technology like AI, it can be a little scary for a lot of folks, especially regarding jobs. Do you have any thoughts on how AI might transform the medical workforce?

There’s one narrative about AI in the healthcare workforce that feels a little apocalyptic — like today’s doctors are analogous to taxi drivers when Uber is imminently coming to town. My take is more optimistic. I think chess is a better analogy.

As machines got better and better at chess in the 1990s, Garry Kasparov introduced the concept of centaur chess: a hybrid human–machine collaboration that performed better than either alone. Although machines eventually surpassed us, there was a 15–20 year window when centaurs ruled the game.

We are starting to see this centaur concept again — with AI, we can deliver care better, more efficiently and at higher quality than without it. And some lower-risk clinical workflows will, I believe, soon be handled autonomously by AI. But medicine is orders of magnitude more complex than chess. To solve the huge challenges that face 21st century care delivery, we’ll need to create centaurs that function at scale. I don’t think we will outgrow our need for doctors anytime soon.

Whether we like it or not, it’s clear that AI is going to have a large and ever-growing presence in our near future and the world. Do you have any advice for folks in medicine looking to get into AI but don’t know where to start?

I have two pretty tactical pieces of advice. If you’re AI-curious but really haven’t jumped in or explored the models yet, one: make sure you’re using a really good model. Even for free, the major frontier labs will give you access to their reasoning, deep research, or pro models, which are especially useful if you’re building or editing documents. Make sure you use a really amazing, top-of-the-line model to do your important work. You might have to wait a little bit to get a response, but the technology is really, really good at this point.

The second thing I’d say, if you’ve used Claude or ChatGPT in your daily life a little bit, is to go beyond the question-and-answer tools. Pick something you wish a personal chief of staff could do for you — like a daily industry report or a roundup of your upcoming meetings connected to your calendar — and use a tool like Claude Cowork to build it. It’s really amazing what the agents can do now. When the AI knows all about you, connects to your calendar, your email, your Slack, whatever you use to do daily work, and it has the right context, it can give you a fair amount of insight into yourself and into the way you work.

What about doctors that are interested in the startup sphere — do you have any advice for them?

A couple of things. The ecosystem is so rich now in a way that it wasn’t maybe ten or fifteen years ago. There are a lot of wonderful online communities and newsletters to get started. My favorite newsletters are Nikhil Krishnan’s Out of Pocket, Blake Madden’s Hospitalogy, and Chrissy Farr’s Second Opinion. Those are good ones to start with if you’re dipping your toe into the health tech startup world.

For people who are more interested in making a transition, I’d say it’s easier to come in with a lane or a skill set already built — whether that be quality, ops, informatics, or education. Traditional healthcare entities are still a great training ground for those roles. Clinical quality is clinical quality, no matter if you work at a major health system or a small startup. Those skills are directly transferable, and having more of them is certainly better than having fewer.

Pediatrics

Maria Tama, MD RDMS

Assistant Professor of Pediatrics in Emergency Medicine
Zucker School of Medicine at Hofstra/Northwell
Director, Division of Emergency Ultrasound
Staten Island University Hospital- Northwell Health
Amar Bukvic, DO MBA
PGY2, Emergency Medicine Resident
Northwell Health Staten Island University Hospital

Pediatric Stroke: The Great Masquerader

A 13-year-old male accompanied by his mother presents from home for vomiting. The history and physical exam are benign with a non-tender, soft abdomen. Zofran is given, and the patient tolerates oral intake without issue. The patient states that he is feeling better. Shared decision making is done with the mother for discharge and pediatrician follow up if symptoms return or worsen. He stands to walk out when you notice an unsteady gait. The patient feels nauseous again and vomits. With these new findings, lab work, and imaging is ordered. The radiologist calls for a critical finding: cerebellar infarction.

Recognition & Impact

Pediatric stroke can often present similar to the case above. Oftentimes, nonspecific symptoms that mimic benign conditions like migraines, Todd’s paralysis, toxic ingestions, and metabolic derangements. These conditions tend to be more common and can mask strokes. The average time to diagnosis from symptom onset of a stroke is approximately 22 hours.1 Early recognition and intervention in the emergency department (ED) is critical to overall prognosis and improvement in patient outcomes.

A stroke is defined as a clinical syndrome of global or focal disturbance in brain function lasting more than 24 hours or brain tissue death with no other cause.2 Strokes can be classified into two main types: ischemic and hemorrhagic. Ischemic strokes result from a loss of perfusion within an arterial or venous vascular territory, leading to parenchymal injury.3 In contrast, hemorrhagic strokes involve non-traumatic bleeding within the intracerebral, intraventricular, or subarachnoid spaces.4 An additional category of pediatric stroke, not addressed in this article, is perinatal stroke, which occurs between 20 weeks of gestation and the first week of neonatal life.5

Although a routine part of adult emergency medicine, stroke in the pediatric patient is not as prevalent, estimated to be at 2.4 per 100,000 children.6 Despite its low prevalence, the mortality rate for pediatric stroke is approximately 25%.7 Among children who experience a stroke, about 25% will have a recurrent stroke.7 Additionally, more than 75% of children develop long-term neurological deficits following an acute ischemic stroke.3 Morbidity is greater in children, as they live with stroke-related disabilities longer than adults.

Screening Tools

The first step in pediatric stroke management is prompt identification. Screening tools can assist clinicians, particularly in ambiguous cases. The BEFAST-S exam (Balance, Eyes, Facial Symmetry, Arm Weakness, Speech, Time, Seizure) may be used during triage or initial assessment to raise suspicion for stroke.8 This tool is adapted from the adult BEFAST scale, with the addition of seizure to better capture common pediatric presentations. While it demonstrates high sensitivity for stroke detection, its specificity remains low.8 Additionally, a pediatric version of the National Institutes of Health (NIH) Stroke Scale has been developed for patients aged 2–18 years and has shown high validity and reliability in this population.9

Risk Factors

Risk factors for pediatric stroke are numerous and diverse, encompassing a wide range of diseases and conditions. High-risk factors include vasculopathies, such as Moyamoya disease, vasculitis, and fibromuscular dysplasia as well as coagulopathies including factor V Leiden mutation, protein C or S deficiency, and antiphospholipid antibody syndrome.4,10,11 Anatomical vascular abnormalities, such as vascular malformations and aneurysms, also contribute to increased risk.4,10,11 In addition, cardiac conditions including patent foramen ovale (PFO), arrhythmias, and structural abnormalities such as rheumatic heart disease can lead to cardioembolic stroke.2

A notable and common risk factor for pediatric stroke is sickle cell disease (SCD). Approximately 10% of children with SCD will experience a symptomatic stroke by the age of 18, and up to 30% will have a “silent” stroke without immediate clinical symptoms.12 SCD is unique in that its management differs substantially from standard stroke protocols. As the proportion of sickled red blood cells increases, so does the risk of thromboembolism and impaired cerebral perfusion. Consequently, treatment focuses on blood transfusion or exchange transfusion to reduce the concentration of sickled cells in circulation.13

Common conditions and medications encountered in everyday clinical practice can also serve as risk factors for stroke. Infections such as meningitis and encephalitis may predispose patients to stroke.14 Additionally, oral contraceptive use is associated with an increased risk of stroke, with risk rising alongside higher doses and longer duration of use.15 The sheer number and diversity of stroke risk factors can make identification challenging, reinforcing the importance of including stroke in our differential diagnosis.

Imaging

Imaging in the adult patient consists of a stroke protocol computed tomography (CT) which includes a non-contrast CT head, CT perfusion, and CT angiography of the head and neck. This amount of radiation exposure is acceptable considering the risk of missing a stroke. However, this becomes complicated in pediatrics as the relative radiation exposure is much greater and has a greater likelihood of causing cancer.16 Despite this, pediatric strokes are difficult to spot on clinical exams and oftentimes present with transient symptoms that can only be diagnosed with advanced imaging.2

Magnetic resonance imaging (MRI) is considered the modality of choice for acute pediatric stroke, recommended by both the American Heart Association (AHA) and the American Stroke Association (ASA).5 It is highly sensitive and can identify stroke mimics without ionizing radiation.17 MRI is not available in every institution, takes a significantly longer time to obtain images, and often requires procedural sedation.17 Abbreviated MRI protocols have been proposed to reduce scan time and minimize sedation requirements, but their availability remains variable and institution dependent (Mirsky).

In contrast, CT is readily available and can be performed rapidly, making it an acceptable alternative in cases of MRI unavailability or patient instability.5 A non-contrast CT has poor sensitivity for early arterial ischemic strokes but has excellent sensitivity for hemorrhagic stroke and potential mimics like intracerebral mass.9 There is no universally accepted door-to-imaging time within pediatric stroke, but most pediatric stroke centers have set a goal of 60 minutes (Harrar).

Management

Unlike adult strokes which are protocolized and well-researched, pediatric stroke lacks cohesive protocols and evidence-based management. For those physicians who work at an academic center with pediatric neurology, early consultation is critical as their recommendations can guide management and fill in the gaps where protocols do not exist (Klucka). The AHA and ASA recommend a hospital-wide pediatric stroke code pathway that can allocate resources and intervention on a system-based approach (Fierro).

There are only 41 major pediatric stroke centers in the country, meaning the vast majority of emergency departments that treat these patients are community-based.18 Management of this condition should always prioritize airway, breathing, and circulation while minimizing further injury. Supportive measures like adjusting the head of the bed are simple yet effective. The head of the bed should be flat in ischemic strokes to increase cerebrovascular flow and raised to 30 degrees in hemorrhagic stroke to reduce intracerebral pressure.5

There exists no randomized control trial or large-scale research on pediatric thrombolysis versus thrombectomy. The overall data to intervene or not is limited and debated. The Thrombolysis in Pediatric Stoke (TIPS), the largest trial conducted to date to evaluate the safety of tissue plasminogen activator (TPA) in children, suffered from poor enrollment and could not establish definitive treatment guidelines.19 However, it did provide a framework for TPA administration that mimicked adult thrombolysis including a window of 4.5 hour from last known well, the same dosage (0.9 mg/kg), and the same form of administration (10% of total push over 1 minute followed by the rest over 60 minute infusion).19 Observational data showed that the risk of spontaneous intracerebral hemorrhage after TPA administration was lower than expected but still required intensive neurological checks.20 These patients require pediatric intensive care settings for ongoing care.

Thrombectomy is another treatment modality used in acute stroke management. It requires a comprehensive pediatric stroke center and is typically reserved for children with higher stroke severity scores.21 The modified Alberta Stroke Program Early Computed Tomography Score (modASPECTS) is an adaptation of an adult assessment tool that estimates infarct volume in ischemic stroke using MRI and helps guide decisions regarding thrombectomy.9 Higher modASPECTS scores have been shown to correlate with higher pediatric NIHSS scores.9

Conclusion

Stroke can occur at any stage of life. It has numerous risk factors that can be rare, common, obvious, and hidden. Screening tools like BEFAST-S and the pediatric NIHSS can be used as initial assessments. Imaging is vital and can include CT, MRI, or a combination depending on institutional policy. Management should focus on supportive care with advanced reperfusion therapies being considered at an institutional level. Although rare, pediatric stroke should remain on the differential diagnosis of children presenting with persistent or unexplained neurological symptoms. The mortality and morbidity of pediatric stroke can be significantly lowered with prompt diagnosis and treatment within the ED.

References

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    2. Roach E.S., Golomb M.R., Adams R., et al.: Management of stroke in infants and children: a scientific statement from a Special Writing Group of the American Heart Association Stroke Council and the Council on Cardiovascular Disease in the Young. Stroke 2008; 39 (9): pp. 2644-2691.
    3. Fullerton HJ, Wu YW, Zhao S, Johnston SC. Risk of stroke in children: ethnic and gender disparities. Neurology. 2003 Jul 22;61(2):189-94. doi: 10.1212/01.wnl.0000078894.79866.95. PMID: 12874397.
    4. Boulouis G, Stricker S, Benichi S, Hak JF, Gariel F, Alias Q, et al. Etiology of intracerebral hemorrhage in children: cohort study, systematic review, and meta-analysis. J Neurosurg Pediatr. 2021:1–7.
    5. Ferriero DM, Fullerton HJ, Bernard TJ, Billinghurst L, Daniels SR, DeBaun MR, deVeber G, Ichord RN, Jordan LC, Massicotte P, Meldau J, Roach ES, Smith ER; American Heart Association Stroke Council and Council on Cardiovascular and Stroke Nursing. Management of Stroke in Neonates and Children: A Scientific Statement From the American Heart Association/American Stroke Association. Stroke. 2019 Mar;50(3):e51-e96. doi: 10.1161/STR.0000000000000183. PMID: 30686119.
    6. Agrawal N, Johnston SC, Wu YW, Sidney S, Fullerton HJ. Imaging data reveal a higher pediatric stroke incidence than prior US estimates. Stroke. 2009 Nov;40(11):3415-21. doi: 10.1161/STROKEAHA.109.564633. Epub 2009 Sep 17. PMID: 19762687; PMCID: PMC3387270.
    7. Chiang KL, Cheng CY (2018). Epidemiology, risk factors and characteristics of pediatric stroke: a nationwide population-based study. QJM, 111:445-454
    8. Chen X, Zhao X, Xu F, Guo M, Yang Y, Zhong L, Weng X, Liu X. A Systematic Review and Meta-Analysis Comparing FAST and BEFAST in Acute Stroke Patients. Front Neurol. 2022 Jan 28;12:765069. doi: 10.3389/fneur.2021.765069. PMID: 35153975; PMCID: PMC8837419.
    9. Beslow LA, Kasner SE, Smith SE, Mullen MT, Kirschen MP, Bastian RA, Dowling MM, Lo W, Jordan LC, Bernard TJ, Friedman N, DeVeber G, Kirton A, Abraham L, Licht DJ, Jawad AF, Ellenberg JH, Lautenbach E, Ichord RN. Concurrent validity and reliability of retrospective scoring of the Pediatric National Institutes of Health Stroke Scale. Stroke. 2012 Feb;43(2):341-
    10. Wintermark M, Hills NK, deVeber GA, Barkovich AJ, Elkind MS, Sear K, et al. Arteriopathy diagnosis in childhood arterial ischemic stroke: results of the vascular effects of infection in pediatric stroke study. Stroke. 2014;45(12):3597–605.
    11. Mackay M.T., Wiznitzer M., Benedict S.L., et al.: Arterial ischemic stroke risk factors: the International Pediatric Stroke Study . Ann Neurol 2011; 69 (1): pp. 130-140
    12. Flanagan JM, Frohlich DM, Howard TA, Schultz WH, Driscoll C, Nagasubramanian R, Mortier NA, Kimble AC, Aygun B, Adams RJ, Helms RW, Ware RE. Genetic predictors for stroke in children with sickle cell anemia. Blood. 2011 Jun 16;117(24):6681-4. doi: 10.1182/blood-2011-01-332205. Epub 2011 Apr 22. PMID: 21515823; PMCID: PMC3123027.
    13. Kassim AA, Galadanci NA, Pruthi S, DeBaun MR. How I treat and manage strokes in sickle cell disease. Blood. 2015 May 28;125(22):3401-10. doi: 10.1182/blood-2014-09-551564. Epub 2015 Mar 30. PMID: 25824688; PMCID: PMC4467906.
    14. Tsze DS, Valente JH. Pediatric stroke: a review. Emerg Med Int. 2011;2011:734506. doi: 10.1155/2011/734506. Epub 2011 Dec 27. PMID: 22254140; PMCID: PMC3255104.
    15. Li F, Zhu L, Zhang J, He H, Qin Y, Cheng Y, Xie Z. Oral Contraceptive Use and Increased Risk of Stroke: A Dose-Response Meta-Analysis of Observational Studies. Front Neurol. 2019 Sep 23;10:993. doi: 10.3389/fneur.2019.00993. PMID: 31592249; PMCID: PMC6767325.
    16. Bosch de Basea M, Thierry-Chef I, Harbron R, Hauptmann M, Byrnes G, Bernier MO, Le Cornet L, Dabin J, Ferro G, Istad TS, Jahnen A, Lee C, Maccia C, Malchair F, Olerud H, Simon SL, Figuerola J, Peiro A, Engels H, Johansen C, Blettner M, Kaijser M, Kjaerheim K, Berrington de Gonzalez, Journy N, Meulepas JM, Moissonnier M, Nordenskjold A, Pokora R, Ronckers C, Schüz J, Kesminiene A, Cardis E. Risk of hematological malignancies from CT radiation exposure in children, adolescents and young adults. Nat Med. 2023 Dec;29(12):3111-3119. doi: 10.1038/s41591-023-02620-0. Epub 2023 Nov 9. Erratum in: Nat Med. 2025 Jul;31(7):2452. doi: 10.1038/s41591-025-03689-5. PMID: 37946058; PMCID: PMC10719096.
    17. Tierradentro-García LO, Zandifar A, Ullman NL, Venkatakrishna SSB, Kim JDU, Martin RJ, Alves CA, Sotardi S, Donahue MJ, Bhatia A. Imaging of Suspected Stroke in Children, From the AJR Special Series on Emergency Radiology. AJR Am J Roentgenol. 2023 Mar;220(3):330-342. doi: 10.2214/AJR.22.27816. Epub 2022 Aug 31. PMID: 36043606.
    18. Harrar DB, Benedetti GM, Jayakar A, Carpenter JL, Mangum TK, Chung M, Appavu B; International Pediatric Stroke Study Group and Pediatric Neurocritical Care Research Group. Pediatric Acute Stroke Protocols in the United States and Canada. J Pediatr. 2022 Mar;242:220-227.e7. doi: 10.1016/j.jpeds.2021.10.048. Epub 2021 Nov 11. PMID: 34774972.
    19. Rivkin MJ, deVeber G, Ichord RN, Kirton A, Chan AK, Hovinga CA, Gill JC, Szabo A, Hill MD, Scholz K, Amlie-Lefond C. Thrombolysis in pediatric stroke study. Stroke. 2015 Mar;46(3):880-5. doi: 10.1161/STROKEAHA.114.008210. Epub 2015 Jan 22. PMID: 25613306; PMCID: PMC4342311.
    20. Amlie-Lefond C, Shaw DWW, Cooper A, Wainwright MS, Kirton A, Felling RJ, Abraham MG, Mackay MT, Dowling MM, Torres M, Rivkin MJ, Grabowski EF, Lee S, Kurz JE, McMillan HJ, Barry D, Lee-Eng J, Ichord RN. Risk of Intracranial Hemorrhage Following Intravenous tPA (Tissue-Type Plasminogen Activator) for Acute Stroke Is Low in Children. Stroke. 2020 Feb;51(2):542-548. doi: 10.1161/STROKEAHA.119.027225. Epub 2019 Dec 17. Erratum in: Stroke. 2020 Feb;51(2):e46. doi: 10.1161/STR.0000000000000220. PMID: 31842706.
    21. Sporns PB, Bhatia K, Abruzzo T, Pabst L, Fraser S, Chung MG, Lo W, Othman A, Steinmetz S, Jensen-Kondering U, Schob S, Kaiser DPO, Marik W, Wendl C, Kleffner I, Henkes H, Kraehling H, Nguyen-Kim TDL, Chapot R, Yilmaz U, Wang F, Hafeez MU, Requejo F, Limbucci N, Kauffmann B, Möhlenbruch M, Nikoubashman O, Schellinger PD, Musolino P, Alawieh A, Wilson J, Grieb D, Gersing AS, Liebig T, Olivieri M, Schwabova JP, Tomek A, Papanagiotou P, Boulouis G, Naggara O, Fox CK, Orlov K, Kuznetsova A, Parra-Farinas C, Muthusami P, Regenhardt RW, Dmytriw AA, Burkard T, Martinez M, Brechbühl D, Steinlin M, Sun LR, Hassan AE, Kemmling A, Lee S, Fullerton HJ, Fiehler J, Psychogios MN, Wildgruber M. Endovascular thrombectomy for childhood stroke (Save ChildS Pro): an international, multicentre, prospective registry study. Lancet Child Adolesc Health. 2024 Dec;8(12):882-890. doi: 10.1016/S2352-4642(24)00233-5. Epub 2024 Oct 11. PMID: 39401507.

Social Emergency Medicine

Joshua Schiller, MD 
Director of Global Health/Social Emergency Medicine
Attending Physician
Maimonides Medical Center

Sophia Lin, MD FPD-AEMUS
Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics
Director of Emergency Ultrasound
Department of Emergency Medicine
Weill Cornell Medicine

Brandon Mallory, MD
Emergency Medicine Resident
New York-Presbyterian Emergency Medicine/Columbia and Cornell

How to Address Food Insecurity as an Emergency Medicine Physician: A Resident’s Perspective

Food insecurity is one of the most pervasive health issues in America. It touches on people of all different backgrounds and directly impacts health outcomes. I recently had the privilege of speaking to my residency program about food insecurity and in preparing for this presentation, I learned much about how I can better address this critical social determinant of health as an emergency medicine physician.

Food insecurity is the condition of not having access to safe and sufficient food of adequate nutritional quality to meet one’s basic needs. The causes of food insecurity are plentiful and complex. These causes include housing instability, lack of geographical access to quality food, unemployment and underemployment, discrimination, stress, and trauma. In New York State, more than 1 in 10 households experience food insecurity; in New York City alone, this includes 1.4 million people. While lower socioeconomic status and racial and ethnic minority groups experience higher rates of food insecurity, it affects a wide range of demographics. In New York City, 67 percent of food pantry users are employed, and more than 40 percent of college students at two universities report inadequate food availability.

From a physician perspective, food insecurity has significant ramifications on our patients’ health outcomes. It is linked to an increased risk of diet-related diseases including cardiovascular disease, diabetes, and certain cancers. Furthermore, it is an independent predictor of poor health. Limited access to nutritionally adequate food creates a vicious cycle for our patients—a nutritionally poor diet can lead to an exacerbation of chronic disease, which can then lead to increased health care expenditures. This in turn results in fewer resources patients have available to spend on obtaining quality food, thus exacerbating food insecurity.

How can we as physicians combat food insecurity for at-risk patients? One of the most impactful things we can do is something we already do every shift: talk with and listen to our patients. As emergency medicine physicians, we are uniquely positioned to establish trust with our patients in a relatively short amount of time. We often ask our patients some form of the question, “Do you have a safe place to stay?” So why not add, “Do you feel you have enough food at home?” Asking this question may encourage them to confide in us about a need they may be too embarrassed to discuss otherwise. Establishing this line of query as practice in the emergency department shows the community we serve that the community’s food security is a priority, engendering trust in the department and the hospital. I now ask about food security more regularly and have been pleasantly surprised with how often this leads to follow-up questions from my patients. When I identify patients who may have food insecurity, I add a list of local food pantries and other food resources using a dot phrase to their discharge instructions. There are several online resources that can be used to search for local food programs by region and zip code (see below).

Some health systems have their own hospital-based resources. For example, my hospital system, New York-Presbyterian, partnered with community-based organizations to develop Food Farmacy, a program that provides fresh fruits and vegetables and other ingredients to patients experiencing food insecurity. Pregnant or postpartum patients who have access to a kitchen and screen positive for food insecurity are eligible to receive twice-monthly deliveries for six months through Food Farmacy. Food Farmacy staff also assist participants with obtaining SNAP benefits and addressing other non-food-related needs. While many Food Farmacy participants are captured through primary care clinics, patients can be referred to this valuable resource directly from our emergency department. I encourage you to learn about any resources at your institution that provide food and longitudinal support to patients experiencing food insecurity and how you can help patients access these resources.

Finally, I encourage you to support your local community food programs through volunteering and donations. There are hundreds of food pantries, soup kitchens, and mobile food distribution sites in New York City, and many more across the rest of the state. One of my hospitals is closely affiliated with two different food programs: 1) Community Impact’s Ford Hall Food Pantry that provides food to over 30,000 people a year and 2) Community Lunch, a program that serves weekly hot meals to over 10,000 people a year. I now regularly refer patients to both via the list of resources I give them at discharge. Like almost all community food programs, these programs regularly need and appreciate volunteers and donations. I fully recognize the demands on our time from both personal and professional obligations as emergency medicine physicians. However, for me, carving out a small amount of time to volunteer at a food pantry is a way for me to give back to my community and further care for my patients (Figure 1).

Food insecurity is an important, but underdiscussed, determinant of health. It is vital we recognize its prevalence and the resources we have available to address it. Know the resources available at your institution and your community. Ask your patients about their access to safe and nutritious food. If possible, support your local community food programs by volunteering and donating. Everything you do matters and has great impact.

Resources for Finding Community Food Programs

  • Feeding America

https://www.feedingamerica.org/find-your-local-foodbank

  • New York Department of Health

https://www.health.ny.gov/prevention/nutrition/hpnap/regional_foodbank_map.htm

  • FoodFinder

https://foodfinder.us/

  • City Harvest (New York City)

https://www.cityharvest.org/

Figure 1: My co-residents, program director, and I recently volunteered at West Side Campaign Against Hunger, a community food program in New York City.

References

  • American College of Physicians. (2022, June 27). ACP says food insecurity is a threat to public health in the United States. American College of Physicians Newsroom. https://www.acponline.org/acp-newsroom/acp-says-food-insecurity-is-a-threat-to-public-health-in-the-united-states
  • Moffitt-Hawasly K. (2025, November 18). How Columbians are combating increasing food insecurity in New York—and how you can help. Columbia Univeristy. https://news.columbia.edu/news/how-columbians-are-combating-increasing-food-insecurity-new-york-and-how-you-can-help
  • Odoms-Young A, Brown A, Agurs-Collins T, Glanz K. (2023). Food insecurity, neighborhood food environment, and Health Disparities: State of the science, research gaps and opportunities. The American Journal of Clinical Nutrition, 119(3), 850–861. https://doi.org/10.1016/j.ajcnut.2023.12.019
  • Precker, M. (2021, September 21). Food insecurity’s long-term health consequences. www.heart.org. https://www.heart.org/en/news/2021/09/22/food-insecuritys-long-term-health-consequences
  • Office of Budget Policy and Analysis (May 2024). Food insecurity persists post-pandemic. Office of the New York State Comptroller. https://www.osc.ny.gov/reports/food-insecurity-persists-post-pandemic
  • Wimer C, Koutavas A, Vinh R, Year C, Collyer S, Jia Y, Ross S. (2024). Spotlight on food assistant from New York City’s Pantry System. Center on Poverty and Social Policy, Columbia Population Research Center, and Robin Hood. https://robinhood.org/wp-content/uploads/2024/11/PT_Food-Report-2024_FINAL.pdf
  • Food Security. City University of New York. https://www.healthycuny.org/food-security (accessed March 10, 2026)
  • Mehta K. (2025, April 28). The fight for food security at NYU. New York University Washington Square News. https://www.healthycuny.org/food-security

Jen Goebel, DO
Director of Wellness, Emergency Medicine
Attending Physician, South Shore University Hospital/Northwell Health

Workplace Efficiency as a Driver of Well-Being

Workplace efficiency is a critical and often underrecognized determinant of clinician well-being. The Stanford Model of Occupational Well-Being1 emphasizes that burnout is driven largely by organizational and system-level factors rather than individual resilience alone. A core domain of this model, Efficiency of Practice, highlights how inefficient workflows, administrative burden, poor communication, and misaligned roles undermine professional fulfillment and contribute directly to burnout. Conversely, well-designed systems that allow clinicians to practice at the top of their license support both well-being and high-quality care.

Organizational well-being frameworks reinforce the importance of shifting from individual-focused wellness efforts toward structural and operational solutions. Improving efficiency through workflow redesign, appropriate staffing, functional technology, and meaningful clinician involvement in decision-making reduces daily friction while strengthening engagement, psychological safety, and retention. Investments in efficiency also signal that clinician time, expertise, and well-being are valued by the organization.

Guided by these principles, the Emergency Department at South Shore University Hospital/Northwell Health launched a pilot initiative focused on workplace efficiency as a pathway to improving staff well-being. A multidisciplinary work group was established, including attending physicians, emergency medicine residents, advanced care practitioners, nursing staff, nursing assistants, unit clerks, and operational partners, to identify frontline department workflow challenges and prioritize improvement opportunities. A Microsoft Forms survey was distributed to all ED staff and received 129 responses (41% response rate). The survey captured perceived workflow challenges and proposed solutions, along with standardized measures of job satisfaction, teamwork, burnout, and leadership support from Mini Z Questions.

Using survey findings and ongoing frontline feedback during monthly meetings, the group identified key pain points, including diagnostic testing delays and equipment and supply accessibility. Specific areas of focus include timely electrocardiogram acquisition, urine collection processes, and ensuring essential supplies are consistently available within the department. Two focused subgroups were formed to conduct deeper analyses of these issues, develop targeted interventions, and identify measurable outcomes. A regular monthly cadence is used to review progress, gather feedback, and refine proposed solutions.

This pilot represents a practical application of organizational well-being theory, translating the Stanford framework into action through front line staff-led, data-informed system redesign. By intentionally aligning workplace efficiency with clinician well-being, this initiative demonstrates how operational improvements can serve as sustainable, system-level strategies to strengthen workforce engagement, professional fulfillment, and quality of care.

References

  1. Bohman, B. D., Makowski, M. S., Wang, H., Menon, N. K., Shanafelt, T. D., & Trockel, M. T. (2025). Empirical Assessment of Well-Being: The Stanford Model of Occupational Well-Being. Academic medicine : journal of the Association of American Medical Colleges100(8), 960–967. https://doi.org/10.1097/ACM.0000000000006025